Lesson 1 – Question 1
The health care industry is one of the few in the United States which continues to grow. Identify three reasons for this growth and briefly discuss the human resources strategic implications faced by health care organizations over the next decade and beyond.
Lesson 1 – Question 2
It is common for health care organizations to “brand” their services to attract customers. To what extent does this branding positively or negatively impact the human resource function of those organizations?
Lesson 1 – Question 3
What is the fundamental difference between licensure and certification of health care professionals?
Lesson 1 – Question 4
With the implementation of the Affordable Care Act, an estimated additional 30 million citizens are now eligible for health care insurance. What impact has this had on the availability of primary care physicians and the use of Emergency Departments?
Lesson 1 – Question 5
Most, if not all, hospitals and medical groups have some formal mechanism for dealing with “impaired practitioners”. Discuss how this mechanism works and who is considered an “impaired practitioner”.
Lesson 2 – Question 1
Identify and briefly discuss three important federal laws related to employees.
Lesson 2 – Question 2
What is meant by “employment-at-will”?
Lesson 2 – Question 3
Discuss the different types of employee harassment. What should health care organizations do to reduce this illegal activity?
Lesson 2 – Question 4
In Managing Human Resources, the Editor, Dr. Leiyu Shi briefly addresses ERISA. What is ERISA and what is its impact on HR in the health care industry?
Lesson 2 – Question 5
When HIPAA became law in 1996, health care organizations were faced with making a number of changes in how they retain and transmit information. Identify three steps health care organizations took to be in compliance with HIPAA.
Lesson 3 – Question 1
What is the difference between job analysis, job descriptions, and job specification?
Lesson 3 – Question 2
Some health care organization employs “job design” to improve organizational efficiency and enhance employee satisfaction. Identify and discuss three approaches to job design.
Lesson 3 – Question 3
In health care management, work groups or teams are used for a variety of reasons. Identify and discuss at least three reasons for using teams.
Lesson 3 – Question 4
Health care is not a 9 to 5 industry. Identify and discuss at least three ways health care organizations have redesigned work schedules to accommodate employees.
Lesson 3 – Question 5
In Managing Human Resources, Mark Burns briefly addresses “bureaucracy”, Max Weber’s classic organizational design. To what extent are modern health care organizations “bureaucratic” and is this a positive or negative situation?
Lesson 4 – Question 1
Recruiting the right person for the appropriate job is critical to any business. Identify and discuss at least three critical issues in the recruitment process.
Lesson 4 -Question 2
Identify and discuss three reasons why internal recruiting for positions is advantageous to health care organizations.
Lesson 4 -Question 3
Identify and discuss three reasons why external recruiting is advantageous.
Lesson 4 -Question 4
At the executive level, organizational “fit” is often as important as specific job skills. Describe “fit” and discuss why you think this is important, or not.
Lesson 4 -Question 5
In Managing Human Resources, Kanak Gautam addresses the complexities of human resources within an integrated health system. Identify and address three issues facing HR in an integrated health system which may or may not be advantageous.
Lesson 6 – Question 1
Organizations needing outside assistance to improve effectiveness or resolve internal departmental issues often turn to Organizational Development (OD) experts. What is OD and what can these consultants offer to health care organizations?
Lesson 6 – Question 2
Health care is constantly changing, thus training is mandatory to keep current with new technology, processes and regulations. Briefly describe the Training Design Process.
Lesson 6 – Question 3
In your opinion, are web-based training programs effective? Discuss and explain your response.
Lesson 6 – Question 4
I recently read that less than half of the companies in the U.S. have a succession plan for their top executives. In health care, it may even be less. What is succession planning and why is it important?
Lesson 6 – Question 5
Health Care Executives of Southern California, the local chapter of the American College of Healthcare Executives sponsors a number of networking and educational programs throughout the area. Identify one such program and plan to attend, if possible, over the next several months.
Lesson 7 – Question 1
While employees and managers often put off performance evaluations, there are many reasons why such evaluations are beneficial to all concerned. Identify and discuss three of these reasons.
Lesson 7 – Question 2
While individual performance evaluations are the norm in most organizations, the use of teams suggests that team performance evaluations may have value in the health care industry. What are three reasons why team performance evaluations may have merit?
Lesson 7- Question 3
Management by Objectives was very popular a number of years ago but seems to be out of favor currently. However, there is still merit in connecting the strategic goals of the organization with individual performance evaluations. Identify and discuss three reasons why MBO may still have value.
Lesson 7 – Question 4
The text addressed the SMART system for performance evaluations. What is the SMART system? Do you agree that it is valuable and if so, why?
Lesson 7 – Question 5
In Chapter 11 of the book Managing Human Resources, Fahey discusses HR within the context of physician group practices. Identify and discuss three areas of HR where medical groups may be different from other health care organizations.
Lesson 8 – Question 1
Rewards and Extrinsic Rewards? In your opinion, which is more important within the health care industry?
Lesson 8 – Question 2
Some health care organizations attempt to compensate employees at the highest level possible while others try to remain competitive. From a strategic perspective, which strategy is the most realistic and attainable?
Lesson 8 – Question 3
It is common in the health care industry for organizations to conduct salary and benefit surveys to determine what competitors or organizations in other industries pay their employees. What are the pros and cons of this approach?
Lesson 8 – Question 4
Many other industries in the U.S. are sharply curtailing their generous retirement programs, including moving from defined benefit to defined contribution programs. What is the trend within the health care industry and where do you see retirement benefits in 20 years?
Lesson 8 – Question 5
With the exception of Kaiser and a few major hospitals in the greater LA area, most other hospitals and health care organizations are not unionized. Briefly discuss the Labor Relations Process as addressed in the Fried and Fottler text and discuss any experience you may had with a unionized work force.