Relate how servant leadership can influence better relationships in the multigenerational workforce found in the professional work environment today. Generational gaps have always been a part of the workforce in healthcare. However, the trends in the United States today have brought us to a unique place and time. More often than not we are seeing no fewer than four generations coming together in the healthcare organization. The Silent Generation is about 95% retired, the Boomers are delaying retirement, Generation X is busy climbing the corporate ladder, and Generation Y is just entering the workforce (Yoder-Wise, 2015). The servant leader or manager must find ways to bring out the optimal performance from all generations. This can be challenging as each generation has its own attitudes, beliefs, work expectations, and work habits which can lead to miscommunication and conflict. Proper communication is critical among the generational groups so that each generation is fully understood and properly managed (Yoder-Wise, 2015, 324). The leader or manager must know how to enhance quality and productivity, and reduce conflict for each and between each of the generational cohorts. Using a servant leadership approach, the leader can cross the generational boundaries and improve effective communication. By instilling and role modeling respect for the experiences others and accepting them for who they are, the servant leader creates an environment where all generations can grow (Hunter, 2012). The noted football coach Vince Lombardi once said, I dont necessarily have to like my players and associates, but as the leader I must love them. Love is loyalty, love is teamwork, and love respects the dignity of the individual. This is the strength of any organization. Hunter states that, love is behaving in a loving manner even when others are acting in an unloving manner (Hunter, 2012). Hunter, J. C. (2012) The Servant: A Simple story of the true essence of leadership. Roseville, CA: Prima Publishing. Yoder-Wise, P. (2015). Leading and managing in nursing (6th ed.). St. Louis, MO: Elsevier Mosby. Multigenerational Workforce Discussion Read Chapter 9 and page 324 in the Yoder-Wise textbook. Read Chapters 4 and 5 in the Hunter textbook. The leader or manager nurse must be able to enhance quality, productivity, and reduce conflict for each and between each of the generational cohorts. Access the World Wide Web and find a scholarly article related to multigenerational workforce in healthcare and post the link on the discussion board. Summarize the article and include the following: o State the type of research article, title, author, and main point in the present tense. o Discuss why you chose the article and its key concepts. o Support why the article is important to the topic of how a good servant leader engages with a multigenerational workforce. Cite the article in APA format.
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